Thank you for shopping at Exacoat.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.


For the purposes of this Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Exacoat.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Exacoat, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Refund Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for canceling an Order is 30 days from the date of your order being created.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will refund You no later than 14 days from the day on which We receive the returned Goods. You have 2 (two) options for the refund which are:

  • Refund to your bank account or PayPal
    70% of your purchase price, minus a 30% fee for administration and operational costs, to your bank account or PayPal.
  • Refund as a store balance
    100% of your purchase price, in the form of a store balance on the Website.

We regret to inform you that the refund policy does not cover the original shipping cost, and any subsidized shipping cost will be deducted from the refund amount.

If you request a refund, the cashback earned on that order will be automatically void. If the cashback was already been used on another order, the refund will be reduced by the used cashback amount.

Non-returnable Items

  • Special orders: Any Goods ordered that is not stock, per customer request
  • The Goods that were purchased with store credit (Exacoat Wallet) with any amount
  • The Goods from a warranty or insurance claims
  • Any variants of DUSK Hybrid Case 

Conditions for Refund

In order for the Goods to be eligible for a refund, please make sure that:

  • The Goods were purchased on the Website
  • The Goods were purchased in the last 30 days
  • The Goods are complete and in the original packaging

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Ruby Commercial TB12
Jl. Bulevar Selatan, Marga Mulya, Bekasi Utara
17142, Jawa Barat

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Refunds Policy, please contact us: